$2.3 trillion a year. That is what “we thought they were ready” is costing the world.
June 17, 2026 There is a meeting that happens inside organisations with depressing regularity. It happens about three months after a major go-live. Someone presents the adoption data. The numbers are not good. Leaders look at each other. Someone says “we should have done more change management.” The project is signed off as delivered. The…
